Privacy Policy InMotion Pakistan

1. Company Information

In Motion Pakistan (Pvt.) Ltd. ("In Motion," "we," "our," or "us") operates a pre-booking transportation and logistics platform offering:

Airport Transfers - Reliable pick-up and drop services
Inter-City & Intra-City Rides - Comfortable transportation across Pakistan
Event Transportation Services - Specialized transport for events
Cargo Logistics Solutions - Secure and efficient cargo delivery

This Privacy Policy governs our website (www.inmotion.pk), mobile applications (Passenger App and Operator App), and all related services (collectively, the "Platform").

2. Scope and Acceptance

This policy applies to all users of our Platform:

                         Users Covered:
                        Passengers: Individuals and businesses booking transportation or logistics services
Operators: Drivers, fleet owners, and logistics partners providing services
Visitors: Individuals browsing our website or digital properties

                    

By accessing or using our Platform, you consent to the collection, processing, and sharing of your information as described in this Privacy Policy.

3. Information Collection

                         A. Information Collected from Passengers:
                        Profile Data: Full name, email address, phone number, CNIC (for verification), profile photo
Booking Information: Pick-up/drop-off locations, dates/times, passenger count, luggage details
Payment Information: Credit/debit cards, bank account details, mobile wallet information
Location Data: Real-time location during active bookings (with explicit permission)

                    

                         B. Information Collected from Operators:
                        Identity Verification: CNIC copy, driver's license, vehicle registration book (Malkiyat)
Professional Details: Driving history, certification documents, insurance policies
Financial Information: Bank account details for payment processing
Operational Data: Location data during active shifts, trip history, performance metrics

                    

                         C. Automated Collection:
                        Device Information: IP address, device type, operating system, browser type
Usage Analytics: App/website interactions, feature usage, session duration
Cookies & Tracking: Session cookies, authentication tokens, analytics cookies

                    

4. Purpose of Processing

We process your personal data for the following legitimate business purposes:

Purpose	Legal Basis
Service Provision	Contract fulfillment
Account Management	Contract fulfillment
Payment Processing	Contract fulfillment, Legal obligation
Safety & Security	Legitimate interest, Legal obligation
Quality Assurance	Legitimate interest
Marketing & Promotions	Consent
Regulatory Compliance	Legal obligation
Fraud Prevention	Legitimate interest, Legal obligation

5. Data Sharing and Disclosure

                         A. Necessary Sharing:
                        Operators receive: Client's name, pickup location, contact number, and special instructions
Passengers receive: Operator's name, contact number and WhatsApp number for active booking
Cargo Recipients receive: Sender details for verification purposes

                    

B. Service Providers:

We engage trusted third parties including:

Payment processors (local Pakistani banks, mobile wallets)
Cloud hosting providers (AWS/Azure with Pakistan data centers)
SMS/communication gateways
Background verification agencies
Analytics providers (Google Analytics)

C. Legal Requirements:

We may disclose information when required by:

Pakistan Telecommunication Authority (PTA)
Federal Board of Revenue (FBR)
Law enforcement agencies with proper legal process
Courts and regulatory bodies

8. Data Retention Periods

We retain your personal data only for as long as necessary for the purposes outlined in this policy:

Data Type	Retention Period	Reason
Booking History	1 year	Legal requirement, dispute resolution
Financial Records	5 years	FBR compliance
CNIC/Identity Documents	5 years after account termination	Regulatory requirement
Location Data	6 months	Service improvement, safety
Marketing Data	Until consent withdrawal	Preference management

9. Your Rights and Choices

As a Client or Operator, you have the right to:

Right	How to Exercise
Access	Request copy of your data via app settings or email
Rectification	Update profile in app or request correction
Erasure	Request deletion (subject to legal exceptions)
Restriction	Request limitation of processing
Portability	Request machine-readable copy of your data
Objection	Opt-out of marketing or certain processing
Consent Withdrawal	Adjust settings in app or email preferences

                         Specific Controls:
                        Location Tracking: Enable/disable via device settings (note: essential for active bookings)
Marketing Communications: Unsubscribe link in all emails, app notification settings
Cookies: Browser settings to manage cookie preferences

                    

13. Contact Information

Data Protection Officer

In Motion Pakistan (Pvt.) Ltd.

P# 397/2 Raamay Farm House, Near Punnu Chowk, Kashmir Road, Ghulam Muhammad Abad, Faisalabad

info@inmotion.pk

033-900-11-646

Grievance Redressal:

We strive to resolve concerns within 15 business days. Unresolved issues may be escalated to:

Pakistan Telecommunication Authority (PTA)
National Response Centre for Cyber Crimes (NR3C)

Privacy Policy

Jump to Section

1. Company Information

2. Scope and Acceptance

Users Covered:

3. Information Collection

A. Information Collected from Passengers:

B. Information Collected from Operators:

C. Automated Collection: